Job Title: Customer Experience Engineer Intern – Remote/Hybrid – HackerRank
Company: HackerRank
Location: Remote / Hybrid
Job Type: Full Time Internship
Experience: Fresher – 3 Years
Eligible Batch: All batches and Any Degree graduates
Short Description
HackerRank is hiring Customer Experience Engineer Interns for its Remote/Hybrid team. This internship is ideal for candidates who enjoy programming, debugging, APIs, and solving customer problems. Interns will work closely with customers, product teams, and engineers to investigate issues, analyze logs, understand production systems, and develop automation tools.
Customer Experience Engineer Intern at HackerRank
HackerRank is offering an exciting internship opportunity for students and recent graduates who are passionate about technology and problem-solving.
The Customer Experience Engineer (CXE) role is unique because it combines software engineering, customer support, debugging, and system analysis. Interns work at the intersection of customers, engineering teams, and product teams.
This is not a traditional customer support role. Instead, it is a technical position where you investigate real-world problems, analyze APIs, read production code, and contribute to automation and tooling.
About the Role
As a Customer Experience Engineer Intern, you will:
- Investigate technical issues reported by customers.
- Analyze logs and trace problems across systems.
- Work with APIs and third-party integrations.
- Identify the root cause of issues.
- Build tools and automation to improve customer experience.
- Read and understand production code.
- Collaborate with Engineering and Product teams.
- Contribute bug fixes and improvements.
The internship provides hands-on experience with modern software systems and exposes interns to real production environments.
Key Responsibilities
Technical Investigation
- Debug customer issues.
- Analyze system logs.
- Investigate API failures.
- Trace errors across multiple systems.
- Identify root causes.
APIs and Integrations
- Work with REST APIs.
- Understand how services communicate.
- Test integrations.
- Analyze request and response data.
Automation and Tooling
- Build scripts and internal tools.
- Automate repetitive tasks.
- Improve support workflows.
- Create utilities for faster issue resolution.
Customer Support
- Interact with customers.
- Understand customer problems.
- Provide technical solutions.
- Ensure issues are resolved completely.
Product Collaboration
- Work with Product teams.
- Collaborate with Engineering teams.
- Suggest improvements.
- Participate in discussions about customer experience.
Required Skills
1. Programming Fundamentals
Candidates should have:
- Strong coding fundamentals.
- Knowledge of data structures.
- Understanding of algorithms.
- Ability to read and understand code.
Why is it important?
Customer Experience Engineers often read production code to investigate issues and understand system behavior.
2. REST APIs
Knowledge of:
- HTTP methods
- GET, POST, PUT, DELETE
- JSON
- API requests and responses
- Authentication methods
Why is it important?
Modern applications communicate through APIs. Understanding APIs helps engineers diagnose integration and communication problems.
3. Web Technologies
Candidates should understand:
- HTTP and HTTPS
- Browser requests
- Client-server architecture
- Cookies and sessions
- Basic frontend-backend interaction
Why is it important?
Most customer issues originate from web applications and APIs.
4. Debugging Skills
Candidates should be able to:
- Read logs.
- Analyze error messages.
- Trace bugs.
- Identify root causes.
- Reproduce issues.
Why is it important?
Debugging is one of the core responsibilities of this internship.
5. Analytical Thinking
Candidates should:
- Break down complex problems.
- Analyze system behavior.
- Think logically.
- Investigate issues methodically.
Why is it important?
Good analytical skills help engineers solve problems faster and more effectively.
6. Communication Skills
Candidates should:
- Write clear emails and reports.
- Explain technical concepts simply.
- Communicate with customers confidently.
- Collaborate with teams.
Why is it important?
CXEs regularly interact with both technical and non-technical stakeholders.
Work Schedule
This role operates on a rotational shift schedule.
Candidates should be comfortable working:
- Morning shifts
- Evening shifts
- Weekend shifts
Flexibility with timings is mandatory.
Eligibility Criteria
Candidates must have:
- Any degree qualification.
- Strong programming fundamentals.
- Knowledge of REST APIs.
- Interest in software systems.
- Good analytical skills.
- Strong communication skills.
- Willingness to work rotational shifts.
Freshers and candidates with up to 3 years of experience are eligible.
About HackerRank
HackerRank is one of the world’s leading developer assessment and technical hiring platforms.
The company helps organizations evaluate and hire software developers through coding tests, interviews, and technical assessments.
More than 2,500 companies worldwide use HackerRank to hire engineering talent.
Its customers include:
- Technology companies
- Financial institutions
- Startups
- Fortune 500 companies
- Global enterprises
HackerRank focuses on making technical hiring objective, fair, and skill-based.
Why Join HackerRank?
Joining HackerRank provides several benefits:
- Work on real-world engineering problems.
- Gain exposure to production systems.
- Learn debugging and root cause analysis.
- Build automation and internal tools.
- Collaborate with experienced engineers.
- Work in a Remote/Hybrid environment.
- Develop customer-facing technical skills.
- Gain experience with APIs and integrations.
Career Growth Opportunities
After this internship, candidates can pursue careers such as:
- Customer Experience Engineer
- Software Engineer
- Technical Support Engineer
- Site Reliability Engineer (SRE)
- Solutions Engineer
- Backend Developer
- API Support Engineer
- DevOps Engineer
- Product Support Engineer
The combination of coding, debugging, customer interaction, and system analysis makes this role an excellent starting point for a software engineering career.
Who Should Apply?
This internship is ideal for candidates who:
- Love coding and debugging.
- Enjoy solving technical problems.
- Want to understand how software systems work.
- Are curious about APIs and integrations.
- Like interacting with customers.
- Want hands-on experience with production systems.
- Are interested in software engineering and support engineering careers.
Apply Link: Please click here to apply the job
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