Associate Support Consultant at Veradigm – Pune | Customer Support & Technical Support Jobs
Introduction
Veradigm is hiring Associate Support Consultants for its Pune, India office. This opportunity is ideal for candidates with 1–3 years of experience in technical support, customer service, troubleshooting, or helpdesk operations. If you enjoy solving technical problems, communicating with customers, and working in a fast-paced support environment, this role offers an excellent platform to build a long-term career in the healthcare technology industry.
As an Associate Support Consultant, you will act as the first point of contact for customers, assisting them through phone calls, emails, chats, and ticketing systems. You’ll troubleshoot technical issues, resolve product-related problems, collaborate with internal teams, and contribute to delivering an outstanding customer experience.
About Veradigm
Veradigm is a leading healthcare technology company focused on transforming healthcare through innovative data-driven solutions. The company develops advanced healthcare software, analytics, research platforms, and artificial intelligence (AI)-powered technologies that help healthcare providers, health plans, pharmaceutical companies, and healthcare technology partners improve patient outcomes.
Veradigm’s mission is “Transforming Health, Insightfully.” By combining technology, analytics, and clinical expertise, the company enables smarter healthcare decisions and supports millions of patients worldwide.
Operating globally, Veradigm invests heavily in innovation, employee development, and collaborative work environments, making it one of the preferred employers in the healthcare IT sector.
Job Overview
Job Role: Associate Support Consultant
Company: Veradigm
Location: Pune, Maharashtra, India
Employment Type: Full-Time
Work Mode: Onsite
Experience Required: 1–3 Years
Working Hours: 24×7 Rotational Shifts
Industry: Healthcare Technology (HealthTech)
Job Summary
The Associate Support Consultant serves as the first line of technical support for Veradigm’s customers. The role involves diagnosing product issues, resolving technical queries, documenting incidents, and ensuring timely resolution of support requests according to Service Level Agreements (SLAs).
Candidates will interact with customers through multiple communication channels while collaborating with product management and internal technical teams to improve customer satisfaction and product quality.
Key Responsibilities
As an Associate Support Consultant, your daily responsibilities will include:
- Provide technical support via phone, email, live chat, and ticketing systems.
- Troubleshoot product-related technical issues.
- Diagnose system configuration and setup problems.
- Resolve software functionality issues and product bugs.
- Document customer interactions and support activities.
- Maintain accurate support tickets with proper issue tracking.
- Escalate complex issues when necessary.
- Collaborate with product management and engineering teams.
- Recommend product improvements based on customer feedback.
- Create documentation to help train junior support engineers.
- Stay updated on product releases, technology changes, and new features.
- Prioritize support requests based on SLA requirements.
- Work efficiently in a 24×7 rotational shift environment.
Required Skills and Their Importance
1. Excellent Communication Skills
Strong verbal and written communication is essential because support consultants interact directly with customers across multiple channels.
Why it matters:
- Clear customer communication
- Faster issue resolution
- Improved customer satisfaction
- Professional email and chat support
- Better documentation
2. Troubleshooting Skills
Technical troubleshooting is the core responsibility of this role.
Why it matters:
- Identify root causes quickly
- Resolve technical issues efficiently
- Minimize downtime
- Improve product usability
- Deliver quality customer support
3. Analytical Thinking
Support engineers must analyze customer problems before identifying solutions.
Why it matters:
- Logical decision-making
- Efficient problem diagnosis
- Better technical understanding
- Improved support quality
4. Problem-Solving Skills
Every customer issue requires a structured approach to resolution.
Why it matters:
- Faster incident handling
- Better customer experience
- Increased productivity
- Higher first-call resolution rates
5. Customer Support
Providing excellent customer service is a primary objective.
Why it matters:
- Customer retention
- Positive user experience
- Strong client relationships
- Brand reputation
6. Ticket Management
Candidates will work with internal support ticket systems to manage incidents.
Why it matters:
- SLA compliance
- Proper issue tracking
- Organized workflow
- Efficient support operations
7. Time Management
Support consultants often handle multiple customer requests simultaneously.
Why it matters:
- Meet deadlines
- Prioritize critical issues
- Increase productivity
- Improve response times
8. Team Collaboration
Support teams work closely with developers, product managers, and global colleagues.
Why it matters:
- Knowledge sharing
- Faster issue resolution
- Cross-functional collaboration
- Better customer outcomes
9. Technical Knowledge
A basic understanding of software systems and technical concepts is required.
Why it matters:
- Product understanding
- Efficient troubleshooting
- Technical communication
- Better customer guidance
10. Documentation Skills
Proper documentation helps improve future support efficiency.
Why it matters:
- Knowledge sharing
- Training support staff
- Process consistency
- Improved issue tracking
Preferred Skills
While not mandatory, the following skills provide an additional advantage:
Healthcare Knowledge
Understanding healthcare software and workflows can help consultants better support customers using Veradigm’s healthcare solutions.
Benefits:
- Faster issue understanding
- Better customer communication
- Industry-specific expertise
International Helpdesk Experience
Previous experience supporting global customers is highly desirable.
Benefits:
- Customer service excellence
- Global communication skills
- Multi-time-zone collaboration
- Professional support experience
Educational Qualification
Veradigm encourages applications from graduates in the following disciplines:
- Bachelor of Commerce (B.Com)
- Bachelor of Computer Applications (BCA)
- Bachelor of Science (B.Sc)
- Bachelor of Arts (BA) with a strong interest in computers
- Other related fields
Candidates with a basic understanding of computers and troubleshooting concepts are well-suited for this role.
Ideal Candidate Profile
Veradigm is looking for professionals who are:
- Excellent communicators
- Customer-focused
- Analytical thinkers
- Quick learners
- Organized
- Adaptable
- Team players
- Problem solvers
- Comfortable working in rotational shifts
- Passionate about delivering high-quality customer support
Why Join Veradigm?
Working at Veradigm provides employees with the opportunity to contribute to meaningful healthcare technology solutions while growing professionally.
Employee benefits include:
- Competitive salary package
- Quarterly Company-Wide Recharge Days
- Peer-based “Cheer” recognition awards
- Tuition Reimbursement Program
- Work-life balance initiatives
- Learning and development opportunities
- Collaborative work culture
- Career growth within healthcare technology
- Inclusive and diverse workplace
Career Growth Opportunities
The Associate Support Consultant role offers a strong foundation for advancing into various technical and customer-facing positions, including:
- Technical Support Engineer
- Senior Support Consultant
- Product Support Specialist
- Application Support Engineer
- Customer Success Specialist
- Technical Account Manager
- Implementation Consultant
- Healthcare IT Consultant
- Product Analyst
- Support Team Lead
With experience, professionals can transition into product management, quality assurance, implementation services, technical consulting, or leadership roles.
Why This Opportunity Stands Out
Veradigm combines healthcare expertise with advanced technology, analytics, and artificial intelligence to create impactful healthcare solutions. This role allows professionals to work on meaningful products while developing valuable technical support, troubleshooting, and customer communication skills.
Exposure to global customers, healthcare technology, and cross-functional collaboration makes this an excellent opportunity for candidates looking to establish a career in HealthTech.
Final Thoughts
The Associate Support Consultant position at Veradigm in Pune is an excellent opportunity for candidates with 1–3 years of experience who enjoy technical troubleshooting and customer interaction. The role offers hands-on experience with enterprise healthcare software, support processes, and global customer engagement while providing strong career development opportunities.
If you possess excellent communication skills, analytical thinking, troubleshooting abilities, and a passion for customer success, this position can serve as an ideal next step in your professional journey.
Iam strongly believing i can suitable for this role i have 1.6 years of experience as a linux administrator and I have all skills what you mentioned above
Current company : xperi
Current location: Bangalore
Current CTC: 4 LPA
EXPECTED CTC: 5 LPA