Job Role: Associate Support Consultant
Company: Veradigm
Location: Pune, Maharashtra, India
Experience Required: 1–3 Years
Job Type: Full-Time | Onsite | 24×7 Rotational Shifts
Industry: Healthcare IT | Health Technology Solutions
Introduction
Healthcare technology companies depend heavily on reliable customer support to ensure uninterrupted clinical and operational workflows. Veradigm, a global healthcare technology leader, is hiring Associate Support Consultants in Pune to provide frontline technical and functional support to its customers.
This role is ideal for candidates who enjoy problem-solving, customer interaction, and working in a fast-paced support environment. As the first point of contact for customers, Associate Support Consultants play a vital role in delivering a seamless customer experience while supporting healthcare technology that truly makes a difference.
About Veradigm
Veradigm’s mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Its vision is to build a Connected Community of Health that transcends borders, systems, and geographies.
With one of the largest healthcare client communities globally, Veradigm delivers an integrated platform that combines:
- Clinical solutions
- Financial solutions
- Connectivity and interoperability services
- Healthcare data and information insights
By simplifying the complex healthcare ecosystem through next-generation technology, Veradigm enables better collaboration, data exchange, and patient outcomes—from point-of-care to everyday life.
Role Overview: Associate Support Consultant
As an Associate Support Consultant, you will serve as the first line of support for Veradigm’s customers. You will assist users via phone calls, emails, and chat, helping troubleshoot and resolve product-related issues efficiently.
This role requires strong communication skills, analytical thinking, and the ability to diagnose issues related to system configuration, product functionality, and software behavior. You will also collaborate with internal teams such as product management and engineering to ensure continuous product improvement.
Key Job Responsibilities
Customer Interaction & Support
- Interact with customers via live calls, email, and chat to resolve issues
- Provide timely and accurate solutions to customer queries
- Deliver a professional and empathetic customer experience
Troubleshooting & Issue Resolution
- Diagnose and resolve complex issues related to:
- System configuration and setup
- Product functionality
- Bugs and enhancement requests
- Troubleshoot issues over phone and internet-based tools
Ticket & Case Management
- Track and document all inbound support requests
- Maintain detailed notes on customer issues and resolutions
- Ensure tickets are handled based on SLA, priority, and severity
- Provide day-to-day support using internal ticketing systems
Knowledge Sharing & Documentation
- Document solutions and workflows to support lower-level teams
- Share best practices and troubleshooting steps with team members
- Contribute to internal training and knowledge base improvements
Collaboration & Continuous Improvement
- Communicate with the product management team to:
- Identify design gaps
- Suggest product improvements
- Report recurring issues
- Stay updated on new product features, updates, and design changes
Mandatory Skills & Their Importance
1. Excellent Verbal & Written Communication
Clear communication ensures accurate understanding of customer issues and builds trust during live interactions.
2. Troubleshooting Experience
Strong troubleshooting skills help identify root causes quickly and reduce resolution time.
3. Analytical & Problem-Solving Skills
Healthcare applications can be complex. Logical thinking is essential for diagnosing issues efficiently.
4. Team Collaboration
Working across time zones requires strong teamwork and knowledge sharing to maintain service continuity.
5. Time Management & Multitasking
Handling multiple tickets while meeting SLAs demands strong prioritization skills.
Preferred Skills & Added Advantages
- Healthcare domain knowledge or experience
- International helpdesk or call center exposure
- Familiarity with enterprise software support environments
Candidates with healthcare IT exposure gain a faster understanding of workflows and customer expectations.
Qualifications & Eligibility
Educational Background
Graduates from the following disciplines are encouraged to apply:
- B.Com
- BCA
- B.Sc
- BA (with strong interest in computers)
- Any related or equivalent field
Experience
- 1–3 years of relevant support or customer-facing experience
Shift Requirements
- Willingness to work in 24×7 rotational shifts, including night shifts
Why Work at Veradigm?
Impact
Your work directly contributes to improving healthcare solutions used by providers and patients worldwide.
Growth
Opportunities for skill enhancement, career advancement, and exposure to healthcare technology.
Culture
A collaborative, transparent, and inclusive work environment focused on continuous learning.
Technology Exposure
Hands-on experience with modern healthcare platforms and support systems.
Equal Opportunity & Inclusive Workplace
Veradigm is an Equal Opportunity Employer committed to diversity and inclusion. Employment decisions are made without discrimination based on gender, race, age, disability, religion, marital status, or any legally protected characteristic.
The company actively promotes a respectful, inclusive workplace where everyone has the opportunity to grow and succeed.
Who Should Apply?
This role is perfect for:
- Associate Support Analysts
- Technical Support Executives
- International Helpdesk Professionals
- Fresh graduates with strong communication and troubleshooting skills
- Candidates seeking long-term growth in healthcare IT
Conclusion
The Associate Support Consultant role at Veradigm in Pune is an excellent opportunity for professionals looking to build a career in healthcare technology support. With hands-on customer interaction, exposure to complex systems, and a mission-driven organization, this role offers both professional growth and meaningful impact.
If you are passionate about customer service, technology, and healthcare innovation, Veradigm provides the right platform to advance your career.
Apply Here: Visit Link
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