Veradigm is hiring an Associate IT Support Specialist in Vadodara, Gujarat, for professionals who are passionate about IT support, troubleshooting, and delivering exceptional user experience. This role is ideal for candidates with 1–3 years of IT support experience who want to work in a global healthcare technology company that values innovation, collaboration, and continuous learning.
As an Associate IT Support Specialist, you will play a critical role in ensuring smooth IT operations by resolving escalated issues, supporting hardware and software environments, and collaborating with engineering and vendor teams. This is an on-site role with rotational shifts, offering exposure to enterprise IT systems and real-world problem-solving.
About Veradigm – Company Overview
Veradigm is a leading healthcare technology company focused on transforming the way healthcare information is connected, shared, and used. Formerly part of Allscripts, Veradigm has built one of the largest healthcare client communities globally, serving providers, payers, life sciences companies, and digital health innovators.
Veradigm’s Mission
To be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.
Veradigm’s Vision
To build a Connected Community of Health that transcends borders and enables seamless collaboration across the healthcare ecosystem.
By combining clinical, financial, connectivity, and data-driven solutions, Veradigm simplifies complex healthcare systems and supports better patient outcomes — from point-of-care to everyday life.
Job Summary – Associate IT Support Specialist
The Associate IT Support Specialist provides hands-on technical assistance for hardware, software, and IT infrastructure issues across Veradigm’s environment. This role primarily handles escalated service requests and incidents that require deeper technical analysis and coordination with IT engineering teams.
You will work with multiple technology domains, maintain IT assets, support on-site operations, and ensure accurate documentation — all while delivering a high standard of customer service.
Key Responsibilities Explained
1. Escalated Incident & Request Resolution
You will independently resolve cases escalated from the Service Desk, ensuring minimal downtime and fast recovery for users.
Why this matters:
Escalated issues often impact productivity and business continuity. Quick resolution improves user trust and operational stability.
2. Troubleshooting & Diagnostics
You will analyze hardware, software, and network-related issues, collect diagnostic logs, and escalate critical incidents when required.
Why this matters:
Effective troubleshooting reduces repeat incidents and helps engineering teams resolve root causes faster.
3. Incident Management & Runbooks
Following established runbooks and case-handling procedures ensures standardized resolution and compliance with IT best practices.
Why this matters:
Consistency in incident handling leads to predictable outcomes and faster issue resolution.
4. System Monitoring & Outage Communication
You will monitor system alerts proactively and notify stakeholders during outages or service degradation.
Why this matters:
Proactive monitoring prevents small issues from turning into major incidents.
5. Knowledge Base & Documentation
You will contribute to knowledge articles and runbooks that help improve internal IT processes.
Why this matters:
Documentation reduces dependency on individuals and enables faster onboarding and support scalability.
6. IT Asset & Equipment Management
Responsibilities include imaging, inventory tracking, distribution, recovery, and maintaining minimum stock levels.
Why this matters:
Proper lifecycle management ensures cost control, compliance, and availability of IT resources.
7. On-site “Hot Hands” Support
You will provide physical on-site assistance to IT engineering teams during deployments or incidents.
Why this matters:
Many enterprise IT issues require physical access to systems for quick resolution.
8. Vendor Coordination
You will coordinate with vendors for PC hardware, accessories, and consumables.
Why this matters:
Vendor coordination ensures timely delivery and uninterrupted IT operations.
Required Skills & Why They Are Important
Microsoft Operating Systems & Office Suite
Strong knowledge of Windows OS and Microsoft Office is essential for user support.
Importance:
Most enterprise users rely on Microsoft environments for daily work.
PC Hardware & Troubleshooting
Understanding PC components and diagnostics helps resolve hardware failures efficiently.
Importance:
Hardware downtime directly affects productivity and service levels.
Networking Fundamentals
Basic to intermediate knowledge of networking concepts such as IP addressing, connectivity, and troubleshooting.
Importance:
Many IT issues stem from network-related problems.
Case Management Systems
Experience working with ticketing systems to track incidents and requests.
Importance:
Efficient case management improves response times and accountability.
Mac OS, Linux & Cybersecurity Basics
Familiarity with non-Windows platforms and security best practices.
Importance:
Modern IT environments are diverse and security-focused.
Customer Service & Communication
Clear communication and empathy when dealing with users.
Importance:
IT support is as much about people as it is about technology.
Team Collaboration
Ability to work with engineers, vendors, and stakeholders.
Importance:
IT operations rely heavily on cross-functional teamwork.
Education & Certifications
Preferred Education
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Bachelor’s degree or equivalent practical experience
Preferred Certifications
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CompTIA A+
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CompTIA Network+
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CCNA
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Microsoft Windows 11 Certification
Why certifications matter:
They validate foundational IT knowledge and improve troubleshooting confidence.
Work Environment & Conditions
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On-site role in Vadodara, Gujarat
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Rotational shifts including night shifts
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Standard workweek
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Remote work not applicable for this position
Benefits at Veradigm
Veradigm supports employee growth, well-being, and work-life balance through:
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Competitive salary and performance bonuses
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Quarterly company-wide Recharge Days
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Professional development & certification reimbursement
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Comprehensive health, wellness, and retirement benefits
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Peer-based “Cheer” awards
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“All In to Win” bonus program
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Inclusive and diverse workplace culture
Why This Role Is a Great Opportunity
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Exposure to enterprise-level IT infrastructure
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Strong foundation for careers in IT support, system administration, or IT operations
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Opportunity to work in a global healthcare technology organization
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Skill growth across hardware, software, networking, and incident management
Apply Here: Visit Link
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