Associate Application Support Engineer at ACA Group – Pune | Apply for Application Support & MS SQL Jobs
Introduction
ACA Group is inviting applications for the role of Associate Application Support Engineer in Pune, India. This opportunity is ideal for candidates with strong analytical thinking, MS SQL expertise, troubleshooting skills, and an interest in financial technology. If you’re looking to build a career in Governance, Risk, and Compliance (GRC) technology while working with global financial clients, this position offers excellent exposure to enterprise applications, database management, client support, and financial systems.
The role focuses on supporting ACA’s technology platforms, investigating technical issues, maintaining data integrity, working with SQL databases, and collaborating with development teams to deliver high-quality solutions. Candidates who enjoy problem-solving, technical support, and learning new technologies will find this role rewarding.
About ACA Group
ACA Group is one of the world’s leading Governance, Risk, and Compliance (GRC) advisory firms serving the financial services industry. The company helps investment advisers, hedge funds, private equity firms, broker-dealers, banks, and other financial organizations manage regulatory compliance and operational risks.
ACA combines consulting services, managed services, and innovative technology solutions through its proprietary ComplianceAlpha® platform. The organization employs experienced professionals, including former regulators and financial industry practitioners, to provide practical compliance and risk management solutions.
Today, ACA Group serves clients across multiple countries and continues expanding its technology-driven compliance solutions to meet the evolving regulatory landscape.
Job Overview
Job Role: Associate Application Support Engineer
Company: ACA Group
Location: Pune, India
Experience: Freshers and Early Career Professionals (Bachelor’s Degree Preferred)
Industry: Financial Technology (FinTech), Governance, Risk & Compliance
Department: Technology Support
Key Responsibilities
As an Associate Application Support Engineer, you will become an important member of ACA’s technology support team. Your primary responsibility will be supporting applications used by financial organizations while ensuring data accuracy and system stability.
Your day-to-day responsibilities include:
- Investigate application-related issues affecting client trades, holdings, and securities.
- Troubleshoot production incidents using MS SQL.
- Analyze database records and identify data inconsistencies.
- Write SQL scripts to correct data anomalies.
- Support clients through calls, emails, and support tickets.
- Log, monitor, prioritize, and resolve support cases efficiently.
- Collaborate with software developers and product owners.
- Recommend configuration improvements.
- Maintain accurate documentation for incidents and resolutions.
- Assist in system configuration and application maintenance.
- Support REST API-related troubleshooting.
- Use Postman for API testing when required.
- Ensure database integrity across applications.
- Deliver excellent customer support while maintaining service quality.
Required Skills and Their Importance
1. MS SQL
MS SQL is the primary technology used in this role. Engineers regularly query databases, troubleshoot production issues, write SQL scripts, and analyze stored procedures.
Why it matters:
- Database troubleshooting
- Data validation
- Performance analysis
- Data correction
- Production support
2. SQL Stored Procedures
Understanding stored procedures helps engineers analyze existing business logic and identify the root cause of application issues.
Why it matters:
- Business logic execution
- Faster issue diagnosis
- Database automation
- Efficient debugging
3. Troubleshooting Skills
Support engineers spend most of their time identifying problems and providing quick resolutions.
Why it matters:
- Reduce application downtime
- Improve customer satisfaction
- Faster incident resolution
- Better production stability
4. Analytical Thinking
Complex production issues require logical investigation and systematic analysis.
Why it matters:
- Root cause identification
- Better decision making
- Efficient debugging
- Accurate data analysis
5. REST APIs
Knowledge of REST APIs helps engineers understand how applications communicate with each other.
Why it matters:
- API testing
- Integration troubleshooting
- Data exchange validation
- Backend communication
6. Postman
Postman is widely used to test REST APIs and validate requests and responses.
Why it matters:
- API debugging
- Request validation
- Response verification
- Faster issue resolution
7. Financial Concepts
Candidates should understand:
- Transactions
- Holdings
- Securities
- Financial instruments
Why it matters:
Since ACA supports financial clients, understanding financial terminology helps engineers diagnose business-related issues accurately.
8. Communication Skills
Support engineers communicate with clients, developers, testers, and internal stakeholders daily.
Why it matters:
- Clear issue reporting
- Better collaboration
- Professional client interaction
- Documentation quality
9. Database Management
Maintaining data accuracy is one of the core responsibilities.
Why it matters:
- Data integrity
- Secure operations
- Reliable applications
- Business continuity
10. Incident Management
Handling production incidents efficiently is a critical part of application support.
Why it matters:
- Prioritization
- SLA compliance
- Faster recovery
- Customer satisfaction
11. Documentation
Proper documentation helps future troubleshooting and knowledge sharing.
Why it matters:
- Knowledge management
- Process improvement
- Faster onboarding
- Better support efficiency
12. Team Collaboration
The engineer works closely with developers, product owners, and clients.
Why it matters:
- Better coordination
- Faster fixes
- Improved product quality
- Shared knowledge
Nice-to-Have Skills
Although not mandatory, the following skills provide an added advantage.
AWS
Knowledge of:
- AWS CloudWatch
- EC2
- IAM
- S3
Benefits:
- Cloud monitoring
- Infrastructure support
- Application deployment
- Log analysis
New Relic
Application performance monitoring tool.
Benefits:
- Performance analysis
- Error monitoring
- Real-time application insights
- Root cause detection
API Testing
Understanding API requests and responses improves production support capabilities.
Educational Qualification
Candidates should possess:
- Bachelor’s Degree
- Technology, Computer Science, Information Technology, Finance, or related disciplines preferred
Preferred Candidate Profile
ACA is looking for candidates who are:
- Analytical
- Detail-oriented
- Self-motivated
- Problem solvers
- Quick learners
- Team players
- Comfortable in fast-paced environments
- Strong communicators
- Client-focused
- Organized and responsible
Why Join ACA Group?
Working at ACA provides exposure to global financial technology systems and enterprise-grade compliance platforms.
Employees benefit from:
- Competitive compensation
- Comprehensive medical insurance
- Family healthcare coverage
- Wellness programs
- Maternity benefits
- Fertility support
- Personal Accident Insurance
- Group Term Life Insurance
- Employee Discount Programs
- Employee Resource Groups
- Paid holidays
- Privilege leave
- Casual and sick leave
- Professional growth opportunities
- Collaborative work culture
Career Growth Opportunities
This role can open career paths such as:
- Application Support Engineer
- Production Support Engineer
- SQL Database Engineer
- Technical Support Engineer
- Database Administrator
- Business Support Analyst
- Financial Technology Analyst
- Cloud Support Engineer
- DevOps Support Engineer
- Technical Consultant
With experience, professionals can move into senior engineering, cloud infrastructure, database administration, DevOps, product support leadership, or solution architecture roles.
Why This Opportunity Stands Out
ACA Group offers a unique combination of financial technology, compliance expertise, and enterprise software support. Engineers gain practical exposure to production environments, SQL optimization, cloud technologies, API integrations, and client-facing problem solving.
For graduates who enjoy technical troubleshooting and want to build expertise in enterprise support engineering, this position provides an excellent learning platform with long-term career potential.
Final Thoughts
The Associate Application Support Engineer role at ACA Group in Pune is an excellent opportunity for candidates interested in application support, SQL development, financial technology, and enterprise software solutions. The position provides hands-on experience with production systems, database troubleshooting, REST APIs, cloud technologies, and client interaction while working in one of the leading Governance, Risk, and Compliance organizations.
If you possess strong SQL knowledge, analytical thinking, communication skills, and a willingness to learn, this role can be a valuable stepping stone toward a successful career in application support, cloud technologies, and financial software engineering.