Technical Support Engineer – NetSuite (L1) at [Company Name] – Pune | ERP Application Support Jobs
Introduction
Are you looking to build your career in ERP application support and enterprise software? The Technical Support Engineer – NetSuite (L1) role in Pune is an excellent opportunity for IT professionals with application support experience who want to work with one of the world’s leading cloud ERP platforms. This position focuses on providing first-level technical and functional support to NetSuite users while ensuring business operations continue smoothly.
As a Technical Support Engineer, you will troubleshoot issues, support various business modules, manage user access, and collaborate with global teams to deliver high-quality customer service. If you have strong analytical skills, enjoy solving technical problems, and are passionate about ERP systems, this role offers an excellent career path.
Job Overview
Job Role: Technical Support Engineer – NetSuite (L1)
Location: Pune, India
Employment Type: Full-Time
Experience: 1–2 Years
Industry: ERP Application Support / Information Technology
About the Role
The Technical Support Engineer (L1) serves as the first point of contact for NetSuite ERP users by resolving functional and application-related issues. The role involves handling service requests, incident management, troubleshooting business process issues, and ensuring all support tickets are resolved within agreed Service Level Agreements (SLAs).
The position requires close collaboration with internal teams and US-based stakeholders while supporting business operations across multiple NetSuite modules.
Key Responsibilities
As a Technical Support Engineer – NetSuite (L1), your responsibilities include:
- Provide first-level application and functional support for NetSuite ERP users.
- Handle incidents, service requests, and user queries within SLA timelines.
- Troubleshoot issues related to Financial Management, Order-to-Cash (O2C), Procure-to-Pay (P2P), CRM, and Inventory modules.
- Manage user accounts, roles, permissions, and access requests.
- Support CSV imports and validate imported data.
- Create and maintain basic Saved Searches.
- Generate reports and dashboards for business users.
- Assist users with NetSuite navigation and transaction-related issues.
- Escalate complex functional or technical issues to L2 support teams.
- Maintain accurate ticket updates and technical documentation.
- Prepare knowledge base articles for recurring issues.
- Participate in release validation and post-deployment verification.
- Follow ITIL best practices for Incident, Problem, Change, and Request Management.
- Deliver exceptional customer service and maintain high customer satisfaction (CSAT).
Required Technical Skills and Their Importance
1. NetSuite Navigation
Understanding NetSuite’s interface helps engineers quickly assist users and resolve issues.
Why it matters:
- Faster issue resolution
- Better user guidance
- Efficient application support
- Improved productivity
2. User & Role Management
Managing user access ensures proper security and permissions across the ERP system.
Why it matters:
- Secure application access
- Compliance with business policies
- Role-based authorization
- Improved system governance
3. Saved Searches
Saved Searches allow users to retrieve business data efficiently.
Why it matters:
- Business reporting
- Data analysis
- Operational visibility
- Improved decision-making
4. Reports & Dashboards
Reports provide valuable business insights for different departments.
Why it matters:
- Performance monitoring
- Financial reporting
- Business intelligence
- Data-driven decisions
5. CSV Import
CSV import enables bulk data uploads into NetSuite.
Why it matters:
- Faster data migration
- Bulk record creation
- Data maintenance
- Operational efficiency
6. Basic SuiteFlow Knowledge
SuiteFlow automates business workflows within NetSuite.
Why it matters:
- Workflow understanding
- Process automation
- Business process optimization
- Better issue analysis
7. Ticketing Tools
Experience with Jira, ServiceNow, Azure DevOps, or ServiceHub helps engineers manage incidents efficiently.
Why it matters:
- Incident tracking
- SLA management
- Team collaboration
- Support documentation
Functional Knowledge Required
Financial Management
Understanding financial transactions helps support accounting and finance users.
Importance
- Journal entries
- General ledger
- Financial reporting
- Accounting workflows
Order-to-Cash (O2C)
Supports the complete customer sales lifecycle.
Includes
- Sales orders
- Billing
- Invoicing
- Customer payments
Procure-to-Pay (P2P)
Supports purchasing and vendor payment processes.
Includes
- Purchase requests
- Purchase orders
- Vendor management
- Invoice processing
Inventory Management
Maintains inventory records and stock movements.
Importance
- Warehouse operations
- Stock visibility
- Inventory transactions
- Supply chain support
CRM Basics
Supports customer relationship management processes.
Includes
- Customer records
- Leads
- Opportunities
- Customer communication
Educational Qualification
Candidates should have:
- Bachelor’s Degree in Computer Science
- Information Technology
- Engineering
- Related technical discipline
Preferred Qualifications
The following certifications are advantageous:
NetSuite SuiteFoundation Certification
This certification validates knowledge of NetSuite ERP fundamentals and platform capabilities.
ITIL Foundation Certification
ITIL certification demonstrates an understanding of IT service management and industry-standard support processes.
Essential Soft Skills
Successful candidates should possess:
- Excellent verbal and written communication skills
- Strong analytical thinking
- Effective troubleshooting abilities
- Customer-focused attitude
- Problem-solving mindset
- Team collaboration skills
- Time management
- Ability to work independently
- Adaptability in fast-paced environments
- Willingness to support EST to PST business hours
Why Join This Role?
Working as a Technical Support Engineer – NetSuite (L1) provides valuable experience with one of the world’s leading cloud ERP platforms. You will gain hands-on exposure to enterprise business processes, IT service management, application support, and global stakeholder collaboration.
This role also offers opportunities to build expertise in ERP consulting, business process support, and enterprise application management, creating a strong foundation for long-term career growth.
Career Growth Opportunities
Professionals in this role can progress into positions such as:
- Technical Support Engineer – NetSuite (L2)
- Technical Support Engineer – NetSuite (L3)
- NetSuite Functional Consultant
- ERP Application Support Engineer
- ERP Consultant
- Business Systems Analyst
- Application Support Analyst
- NetSuite Administrator
- ERP Solution Consultant
- IT Service Management Specialist
Why This Opportunity Stands Out
This position offers the chance to work with enterprise-scale ERP systems while supporting critical business operations across finance, sales, procurement, inventory, and CRM. Engineers gain real-world experience with NetSuite, ITIL processes, ticketing systems, and customer support, making it an excellent opportunity for professionals looking to build a successful ERP support career.
Final Thoughts
The Technical Support Engineer – NetSuite (L1) role in Pune is an ideal opportunity for candidates with ERP application support experience who are eager to develop expertise in NetSuite, enterprise business processes, and IT service management. The role provides exposure to global teams, structured support processes, and modern ERP technologies while offering excellent career advancement opportunities into consulting, administration, and senior support positions.
If you enjoy troubleshooting, helping users, and working with business-critical applications, this position can be a strong stepping stone toward a successful career in ERP and enterprise technology.