Associate IT Support Specialist – Pune, Maharashtra, India | Veradigm

Job Overview

Veradigm is hiring an Associate IT Support Specialist in Pune, Maharashtra, for professionals who are passionate about IT support, system troubleshooting, and delivering high-quality technical assistance in an enterprise environment. This role is ideal for candidates with 1–3 years of IT support experience who want to grow their careers in a globally recognized healthcare technology organization.

As an Associate IT Support Specialist, you will support Veradigm’s internal users by resolving escalated IT incidents, managing hardware and software issues, coordinating with engineering teams, and maintaining IT assets. This is a 100% on-site role with rotational shifts, offering hands-on exposure to real-world IT operations.

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About Veradigm – Company Overview

Veradigm is a leading healthcare technology company focused on creating a connected, intelligent healthcare ecosystem. With roots in Allscripts, Veradigm has evolved into a trusted partner for healthcare providers, payers, life sciences companies, and digital health innovators worldwide.

Mission

To be the most trusted provider of innovative healthcare technology solutions, enabling stakeholders across the healthcare continuum to deliver world-class outcomes.

Vision

To build a Connected Community of Health that transcends borders and enables seamless collaboration and secure exchange of critical patient information.

Veradigm combines clinical, financial, connectivity, and data-driven insights to simplify complex healthcare systems and improve patient care from point-of-care to everyday life.

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Job Summary – Associate IT Support Specialist

The Associate IT Support Specialist provides technical assistance for hardware, software, and IT infrastructure issues across Veradigm’s environment. This role primarily focuses on handling escalated service desk tickets, troubleshooting complex issues, supporting IT engineering teams, and maintaining accurate documentation.

You will work across multiple technology domains, manage IT equipment lifecycle activities, and ensure a smooth user experience for employees working in a fast-paced healthcare technology environment.

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Key Responsibilities (Detailed Explanation)

1. Escalated Ticket Resolution

Independently resolve cases escalated from the Service Desk while meeting defined SLAs.

Why this matters:
Escalated incidents often impact critical business operations. Fast resolution minimizes downtime and improves user trust.

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2. Advanced Troubleshooting & Diagnostics

Analyze issues related to operating systems, applications, hardware, and network connectivity. Collect logs and diagnostic data as required.

Why this matters:
Accurate troubleshooting prevents repeat issues and helps engineering teams identify root causes.

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3. Incident Escalation & Coordination

Escalate major incidents to IT engineering teams and provide detailed technical information.

Why this matters:
Clear escalation ensures faster resolution and reduces business impact.

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4. Runbooks & Standard Procedures

Follow established runbooks and ITSM processes while handling incidents and service requests.

Why this matters:
Standardized processes ensure consistency, compliance, and predictable outcomes.

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5. Monitoring & Outage Communication

Monitor system alerts proactively and notify stakeholders about outages or service disruptions.

Why this matters:
Proactive monitoring helps prevent minor issues from becoming major incidents.

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6. Knowledge Base & Documentation

Create and update knowledge articles, troubleshooting guides, and runbooks.

Why this matters:
Strong documentation improves team efficiency and reduces dependency on individuals.

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7. IT Asset & Equipment Management

Assist with imaging, inventory tracking, deployment, recovery, and disposal of IT assets.

Why this matters:
Effective asset management controls costs and ensures compliance with IT policies.

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8. On-Site “Hot Hands” Support

Provide physical on-site assistance to IT engineering teams for installations, upgrades, or urgent issues.

Why this matters:
Some IT issues require physical access for immediate resolution.

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9. Vendor & Inventory Coordination

Coordinate with vendors for PCs, accessories, and printer consumables. Maintain minimum stock levels.

Why this matters:
Ensures uninterrupted IT operations and timely availability of resources.

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Skills & Competencies – With Importance

Microsoft Windows & Office Suite

Hands-on experience with Windows OS and Microsoft Office applications.

Importance:
Most enterprise users rely on Microsoft environments for daily work.

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PC Hardware Knowledge

Understanding of desktops, laptops, peripherals, and hardware diagnostics.

Importance:
Quick hardware troubleshooting reduces downtime and support costs.

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Networking Fundamentals

Knowledge of basic networking concepts such as IP addressing, connectivity, and LAN troubleshooting.

Importance:
Many IT issues originate from network misconfigurations or connectivity problems.

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Case Management Systems

Experience with ticketing tools and ITSM workflows.

Importance:
Efficient case tracking improves response time and accountability.

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Mac OS, Linux & Cybersecurity Basics

Basic familiarity with non-Windows platforms and security best practices.

Importance:
Modern IT environments are hybrid and security-driven.

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Customer Service & Communication

Ability to explain technical issues clearly and professionally.

Importance:
IT support success depends heavily on user experience and communication.

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Team Collaboration

Ability to work with cross-functional teams and accept feedback constructively.

Importance:
IT operations rely on teamwork and collaboration.

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Education, Experience & Certifications

Education

• Bachelor’s degree preferred or equivalent practical experience

Experience

• 1–3 years of relevant IT support experience

Preferred Certifications

• CompTIA A+

• CompTIA Network+

• CCNA

• Microsoft Windows 11 Certification

Why certifications help:
They validate technical fundamentals and improve troubleshooting confidence.

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Working Conditions

• Location: Pune, Maharashtra

• Mandatory on-site work

• Rotational shifts, including night shifts

• Standard workweek

• Remote work not applicable

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Benefits at Veradigm

Veradigm supports employee growth and well-being through:

• Competitive salary and performance bonuses

• Quarterly company-wide Recharge Days

• Professional development & certification reimbursement

• Comprehensive health, wellness, and retirement benefits

• Peer-based “Cheer” awards

• “All In to Win” bonus program

• Inclusive, diverse, and supportive workplace culture

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Why You Should Apply

• Strong foundation in enterprise IT support

• Exposure to healthcare technology systems

• Career growth opportunities within global IT teams

• Hands-on experience with real-world IT infrastructure

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