Elastic Hiring Cloud Billing Associates in Bangalore
Elastic is inviting applications for the position of Cloud Billing Associate in Bangalore, India. This is an exciting opportunity for professionals with experience in billing operations, finance operations, and customer support who want to work in a global technology company focused on search, artificial intelligence, cloud computing, and data analytics.
The role offers exposure to cloud billing systems, invoicing, account reconciliation, payment processing, customer dispute resolution, and collaboration with global teams. Candidates who enjoy solving problems, working with data, and interacting with customers can build a rewarding career through this opportunity.
Job Overview
Position: Cloud Billing Associate
Company: Elastic
Location: Bangalore, India
Experience Required: 3–5 Years
Job Type: Full Time
Department: Cloud Billing Operations
Industry: Cloud Computing, Software, Artificial Intelligence
About the Role
The Cloud Billing Associate will support Elastic’s cloud billing and invoicing processes. The selected candidate will work closely with customers as well as internal departments including engineering, support, legal, and operations teams.
The role involves managing billing cases, resolving customer billing disputes, generating reports, processing invoices, monitoring account status, and supporting process improvement initiatives.
Candidates should be comfortable working in a fast-paced and dynamic environment while maintaining high attention to detail.
Key Responsibilities
The selected candidate will:
- Support cloud billing and invoicing operations.
- Manage customer billing cases and support requests.
- Resolve billing disputes through email and phone communication.
- Track and prioritize work using case management systems.
- Generate account reconciliation reports.
- Process Return Authorizations and Credit Memos.
- Work with customer support and engineering teams to resolve billing issues.
- Review accounts that may require suspension due to non-payment.
- Perform collections activities for monthly subscribers.
- Submit invoices through third-party payment platforms.
- Handle chargeback disputes and submit supporting evidence.
- Identify process improvements and workflow optimizations.
- Perform root cause analysis for recurring issues.
- Participate in cloud billing optimization projects.
- Collaborate with cross-functional global teams.
Required Qualifications
Candidates should have:
- 3 to 5 years of experience in billing operations or financial operations.
- Strong written and verbal communication skills.
- Excellent attention to detail.
- Good analytical and problem-solving abilities.
- Ability to work independently.
- Experience interacting with customers.
- Experience using case management systems.
- Positive attitude and learning mindset.
Technical Skills Required
MS Excel or Google Sheets
Candidates should have strong spreadsheet skills.
Important functions include:
- VLOOKUP
- Pivot Tables
- Data Analysis
- Formula-based reporting
- Reconciliation sheets
Why it matters:
Billing teams work extensively with large datasets. Excel skills help in analyzing invoices, customer accounts, payments, and financial reports efficiently.
SQL or Query Language
Basic SQL knowledge is preferred.
Why it matters:
SQL helps retrieve and analyze information stored in databases, making reporting and troubleshooting faster.
Excel Macros
Knowledge of Excel Macros is an added advantage.
Why it matters:
Macros automate repetitive tasks and improve productivity in billing operations.
Cloud Technologies
Understanding cloud platforms such as:
- AWS
- Microsoft Azure
- Google Cloud Platform
Why it matters:
Cloud billing is closely linked with resource consumption and subscription models. Understanding cloud services helps explain charges and resolve billing issues.
NetSuite
Experience with NetSuite ERP is preferred.
Why it matters:
NetSuite is widely used for:
- Invoice generation
- Credit memo processing
- Financial reporting
- Customer account management
Salesforce
Experience with Salesforce CRM is beneficial.
Why it matters:
Salesforce helps track customer accounts, subscriptions, and support cases.
Stripe
Experience with Stripe payment systems is a plus.
Why it matters:
Stripe is used for:
- Credit card payments
- Subscription billing
- Refund processing
- Chargeback handling
AI Tools
Basic familiarity with AI-powered productivity tools is desirable.
Why it matters:
AI tools help automate repetitive work, improve efficiency, and support decision-making processes.
Work Schedule Expectations
Candidates should note:
- Flexibility to work during quarter-end billing cycles.
- Availability on the first calendar day of quarter closing, even on holidays or weekends if required.
- Ability to work US business hours during the first few days of every month.
- Comfort working with distributed global teams.
Important Soft Skills
Communication Skills
Strong verbal and written communication is essential because the role involves interaction with customers and multiple internal teams.
Attention to Detail
Billing operations require precision. Small errors in invoices or account balances can affect customer experience and financial reporting.
Problem Solving
The ability to investigate issues, identify root causes, and provide solutions is highly valued.
Time Management
Managing multiple customer cases and deadlines requires excellent organizational skills.
Team Collaboration
The role involves working with engineering, legal, finance, support, and operations teams across different locations.
Why Join Elastic?
Elastic is a leading technology company known for its innovations in search, observability, security, and artificial intelligence.
Its products are used by more than half of Fortune 500 companies to analyze data, secure systems, and improve business operations.
Employees at Elastic enjoy:
- Competitive salary packages.
- Flexible work schedules.
- Health insurance benefits.
- Generous vacation policies.
- Parental leave benefits.
- Volunteer programs.
- Global career opportunities.
- Inclusive and diverse work culture.
About Elastic
Elastic is the company behind the Elastic Search AI Platform and Elasticsearch technology.
The company provides solutions in:
- Search Technology
- Artificial Intelligence
- Observability
- Cybersecurity
- Cloud Infrastructure
- Data Analytics
Elastic’s platform enables organizations to search, analyze, and secure both structured and unstructured data in real time.
Today, Elastic serves thousands of organizations worldwide, including many Fortune 500 companies, helping them accelerate innovation and make better business decisions.
Career Growth Opportunities
Professionals joining as Cloud Billing Associates can progress into roles such as:
- Billing Operations Specialist
- Revenue Operations Analyst
- Financial Operations Analyst
- Subscription Billing Manager
- Customer Success Operations Specialist
- Finance Systems Analyst
- Cloud Operations Analyst
- Business Operations Analyst
- Revenue Assurance Specialist
Conclusion
The Cloud Billing Associate role at Elastic is an excellent opportunity for professionals interested in finance operations, cloud technologies, and customer-facing business processes.
The position offers exposure to enterprise billing systems, global customers, cloud platforms, and modern AI-driven workflows. Candidates with strong analytical skills, billing experience, and a passion for continuous improvement can build a successful career with Elastic.
Apply Here: Visit Link
Let’s Connect
Stay in touch with us for the latest updates, career opportunities, and tech insights.
Connect on your favourite platform below.
Connect on:
Instagram: Join Instragram for new update
Whatsapp Channel: Join WhatsApp Channel for Job Opening update
Fresher Group: Join Freshers Job Community
Experience Group: Experienced Job Community
Facebook Page: Join Facebook page for openings
Message for Connect On:
We’d love to hear from you! Follow us, send a message, or join the conversation — let’s grow and learn together.