Job Overview
Job Title: IT Customer Support (Work From Home)
Company: ACESYS IT Services
Location: Pune, Maharashtra
Work Mode: Remote / Work From Home
Salary: ₹10,000–₹15,000 per month
Experience: Freshers eligible
Job Type: Full-time, Internship, Contractual / Temporary
Contract Duration: 12 months
Training: One month of product training before joining, as stated in the job description
Required Languages: English and Hindi
Job Category: Non-Technical IT Support
Job Description: IT Customer Support Work From Home Opportunity
Are you a fresher looking to start your career in the IT industry without entering a programming or software development role? The IT Customer Support opportunity at ACESYS IT Services may be worth exploring. This position focuses on helping customers understand and use CRM and ERP software through email, phone calls, online demonstrations, and remote desktop sessions.
The position is described as a non-technical IT role. Candidates will receive product training and learn how to respond to customer queries, follow up on support tickets, explain software features, and prepare documentation for users.
This opportunity may suit recent graduates who have good communication skills, basic computer knowledge, and an interest in customer service and software applications. It also provides exposure to business software, customer interactions, online demonstrations, and support documentation.
The position is advertised as work from home, with a monthly salary ranging from ₹10,000 to ₹15,000. Cell phone and internet reimbursements are listed among the benefits. Candidates should confirm the exact reimbursement conditions, working hours, training arrangements, and final employment terms directly with the employer.
About the Role and Its Responsibilities
An IT customer support professional helps customers resolve problems, understand software features, and use applications effectively. In this position, the focus is on CRM and ERP software rather than programming or application development.
CRM stands for Customer Relationship Management. CRM software helps businesses manage customer information, sales activities, follow-ups, and related interactions.
ERP stands for Enterprise Resource Planning. ERP software helps organizations manage business processes such as records, operations, inventory, accounts, or other functions, depending on the product.
As an IT Customer Support professional, you may need to understand how the assigned software works, explain its features to customers, and guide users through common tasks.
Key Responsibilities
1. Handle customer support requests
Respond to customer questions through email and phone calls. Understand the issue, gather the necessary information, and provide clear guidance based on product training.
2. Follow up on support tickets
Track unresolved customer queries, provide updates, and coordinate their resolution. Proper follow-up helps ensure that customers do not lose track of their requests.
3. Prepare technical support guides
Create instructions that explain common software tasks, troubleshooting procedures, and solutions to frequently reported issues.
4. Develop user guides and training materials
Prepare user documentation, demonstration videos, and training videos to help customers understand the software and use it independently.
5. Conduct online product demonstrations
Demonstrate CRM and ERP software using remote desktop tools. Explain relevant features, navigate through workflows, and answer customer questions during demonstrations.
6. Resolve customer queries
Investigate reported issues using the knowledge gained during training. Follow established support procedures and escalate issues when they require assistance from another team member.
7. Respond promptly to sales-related queries
The job description also mentions prompt responses to sales queries. This means candidates may need to communicate product information clearly and professionally when potential customers ask questions.
Eligibility Criteria
Candidates interested in this work-from-home IT customer support job should review the following requirements.
- Education: Any fresh graduate with an interest in technical support activities.
- Experience: Freshers can apply.
- English proficiency: Good written and spoken English.
- Hindi proficiency: Good written and spoken Hindi.
- Communication: Ability to explain information clearly and professionally.
- Computer knowledge: Familiarity with computers, internet applications, and software.
- Office applications: Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Customer service: A willingness to help users and respond to their queries promptly.
The supplied job description does not specify a particular degree, minimum percentage, or mandatory previous work experience. Candidates should verify any additional requirements with the recruiter.
Skills Required for IT Customer Support Jobs
A successful customer support professional needs more than basic computer knowledge. The role combines communication, problem-solving, documentation, and customer relationship skills.
1. English Communication
English is required for written and verbal communication. Support professionals may need to respond to emails, explain software features, and communicate with customers professionally.
Why it matters: Clear communication reduces misunderstandings and helps customers follow instructions correctly.
2. Hindi Communication
Hindi is also a required language for this position. Candidates should be comfortable understanding customer questions and explaining solutions in Hindi when necessary.
Why it matters: Communicating in a familiar language can make software support more accessible to customers.
3. Customer Service Skills
A customer-focused attitude involves listening carefully, remaining patient, and providing helpful responses.
Why it matters: Customers expect timely assistance and clear explanations when they encounter problems with software.
4. Basic Computer Knowledge
Candidates should understand everyday computer operations, internet usage, file handling, and common software applications.
Why it matters: This foundation makes it easier to learn CRM and ERP software and guide customers through basic tasks.
5. Microsoft Word
Word is useful for preparing support documents, step-by-step instructions, and user guides.
Why it matters: Well-structured documentation helps customers understand software procedures without repeatedly contacting support.
6. Microsoft Excel
Excel can help organize information, maintain records, and work with structured data.
Why it matters: Accurate records make it easier to manage information and track support activities when required.
7. Microsoft PowerPoint
PowerPoint can be used to prepare presentation material for product demonstrations and training sessions.
Why it matters: Organized presentations help communicate software features in a logical and understandable way.
8. Microsoft Outlook
Outlook is an email and communication application used in many professional environments.
Why it matters: Familiarity with email tools helps candidates manage professional correspondence and respond to customer queries efficiently.
9. Problem-Solving Skills
Support professionals need to understand the problem, identify relevant details, and follow an appropriate troubleshooting process.
Why it matters: A structured approach helps distinguish between user errors, configuration questions, and issues that need escalation.
10. Remote Desktop and Online Demonstration Skills
The employer expects candidates to present software demonstrations using remote desktop tools. Specific tools are not named in the supplied description.
Why it matters: Remote demonstrations allow support professionals to guide customers through the software without being physically present.
11. Documentation Skills
Candidates should be able to explain procedures in a clear sequence and prepare useful written instructions.
Why it matters: Accurate documentation improves consistency and helps customers solve recurring problems.
12. Follow-Up and Time Management
Support requests may require multiple interactions before resolution. Candidates need to track pending questions and respond within reasonable timeframes.
Why it matters: Consistent follow-up reduces the risk of overlooked tickets and improves the customer experience.
Salary and Benefits
The advertised salary for the IT Customer Support position is ₹10,000 to ₹15,000 per month.
| Employment detail | Information provided |
|---|---|
| Monthly salary | ₹10,000–₹15,000 |
| Work arrangement | Work from home |
| Phone reimbursement | Listed |
| Internet reimbursement | Listed |
| Training | One month before joining |
| Contract duration | 12 months |
| Employment options | Full-time, internship, contractual / temporary |
The final salary may depend on the employer’s terms and the selected candidate’s circumstances. The job description does not explain whether the one-month training period is paid, whether reimbursements have limits, or what conditions apply to the internship option.
Before accepting an offer, candidates should clarify the salary structure, training compensation, work schedule, contract terms, reimbursement policy, and any conditions for ending the contract.
About ACESYS IT Services
ACESYS IT Services is an IT support and software services business based in Thane, Maharashtra. Its official website describes experience in supporting web-based applications and business software, including job portals, matrimonial portals, diamond inventory portals, television channel web portals, and education technology applications.
The company’s published service information also references CRM-related solutions, software customization, web application development, and support for websites built using technologies such as PHP and open-source content management systems.
The company website describes a team with substantial IT support experience. The information provided on its website indicates a focus on software services and application support rather than a business limited to one software category.
Company background is based on information published by the business; candidates should independently verify the employer and the specific vacancy before sharing personal information or accepting an offer.
Who Should Apply for This Job?
This role may be suitable for:
- Recent graduates seeking their first job in the IT industry.
- Candidates interested in software support but not programming.
- Applicants with good English and Hindi communication skills.
- Individuals who enjoy explaining processes and helping other people.
- Candidates comfortable using computers, internet applications, and office software.
- People interested in learning CRM and ERP applications.
- Applicants looking for a remote customer support opportunity.
Candidates whose primary goal is software development should understand that this is a customer support position, not a coding role. However, the experience may help develop software product knowledge, troubleshooting habits, customer communication, and documentation skills.
How to Apply for the ACESYS IT Services Job
Interested candidates can visit the employer’s job listing page and check the availability and application instructions for the IT Customer Support vacancy.
Apply Link: Please click here to apply
Before applying, prepare an updated resume highlighting your education, language proficiency, computer knowledge, Microsoft Office skills, and any customer service or documentation experience.
During the application or interview process, be prepared to explain how you would handle a customer who cannot use a software feature, how you would follow up on an unresolved query, and how you would explain a technical process to someone without a technical background.
Because vacancies and recruitment terms can change, confirm that this specific position is still open before submitting your application.
Frequently Asked Questions
1. Can freshers apply for the IT Customer Support job?
Yes. The supplied job description explicitly states that fresh graduates with an interest in technical support can apply.
2. Is this a work-from-home job?
Yes. The position is advertised as remote, with Pune, Maharashtra, mentioned as the job location. Confirm any location or attendance requirements with the recruiter.
3. What is the salary for this position?
The advertised monthly salary is ₹10,000 to ₹15,000.
4. Is coding knowledge mandatory?
The job is described as non-technical IT support, and programming is not listed as a mandatory qualification. The role focuses on software support, customer queries, demonstrations, and documentation.
5. Which languages are required?
Both English and Hindi are listed as required languages, in written and verbal communication.
6. Is training provided?
Yes. The job description states that candidates will undergo one month of product training before joining. Whether training is paid should be confirmed with the employer.
7. What is the contract duration?
The job description specifies a 12-month contract. Candidates should confirm the exact employment arrangement before accepting an offer.
Final Thoughts
The IT Customer Support opportunity at ACESYS IT Services may be worth considering for fresh graduates who want to enter the IT industry through a customer-facing software support role. It offers exposure to CRM and ERP applications, customer communication, remote demonstrations, support documentation, and ticket follow-ups.
Candidates should assess whether the advertised salary, contractual arrangement, and responsibilities match their career goals. Reviewing the job details carefully and confirming the latest hiring conditions with the employer can help you make an informed decision.