IT Global Services Associate – Pune, Maharashtra | Ivalua Short Job Overview (Engaging Intro)

Ivalua, a globally recognized leader in cloud-based procurement and spend management solutions, is hiring an IT Global Services Associate in Pune, Maharashtra. This role is ideal for early-career IT professionals who want hands-on exposure to global IT operations, infrastructure support, security monitoring, and cloud environments within an international organization.

If you are passionate about IT support, enjoy solving technical problems, and want to work in a fast-growing, globally distributed IT environment, this opportunity at Ivalua can be a strong foundation for your long-term career.

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Realistic Job Title (SEO-Friendly)

IT Global Services Associate – Level 1 IT Support | Pune, India | Ivalua

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Company Overview – About Ivalua

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement and spend management solutions. The company helps organizations manage their entire procurement lifecycle—from sourcing and supplier management to invoicing and spend analysis—through a single, unified cloud platform.

Ivalua works with hundreds of the world’s most admired brands, enabling them to:

• Improve operational efficiency

• Reduce financial and supplier risk

• Increase profitability

• Enhance ESG (Environmental, Social, Governance) performance

• Build resilient and sustainable supply chains

Privately held and cash-flow positive for over a decade, Ivalua has built a reputation for stability, innovation, and people-centric culture. With a strong global presence across EMEA, AMER, and APAC, the company fosters diversity, collaboration, and continuous learning.

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About the IT Department & Global Context

Ivalua’s IT department operates on a global scale, supporting cloud environments and internal IT systems across multiple regions. The team consists of around 50+ IT experts responsible for:

• Deployment and operation of Ivalua’s cloud infrastructure

• Client hosting environments

• Internal IT systems and applications

• Security operations

• End-user IT support

With rapid growth and increasing global demand, Ivalua is expanding its IT Global Services team in Pune, making this role critical to day-to-day IT operations.

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Role Overview – IT Global Services Associate

As an IT Global Services Associate, you will report directly to the Director, IT and act as a Level 1 IT support professional. Your responsibilities will span across:

• Infrastructure support

• IT helpdesk operations

• Client operations

• Security Operations Center (SOC) support

This role provides exposure to real-world enterprise IT systems and global incident management processes.

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Key Responsibilities & Daily Activities

1. Level 1 IT Support (Core Responsibility)

You will provide first-level technical support across infrastructure, applications, security, and client environments. This includes identifying issues, troubleshooting, and resolving incidents where possible.

2. Global IT Helpdesk Operations

Act as a centralized IT helpdesk for global users, managing tickets, coordinating resolutions, and ensuring timely closure of incidents.

3. Incident Management & Troubleshooting

Handle system issues related to servers, applications, networks, and user access, escalating complex cases when required.

4. System Installation & Configuration

Perform basic installations, configurations, and system health checks to ensure stability and performance.

5. Infrastructure & Security Monitoring

Support basic security monitoring activities and assist with identifying potential risks or irregular system behavior.

6. Change Management & Documentation

Assist in documenting procedures, change requests, and standard operating processes to maintain compliance and knowledge continuity.

7. Onsite IT & Meeting Room Support

Provide hands-on IT support for onsite operations, including meeting room setups and basic hardware/software troubleshooting.

8. Shift-Based Operations & Collaboration

Work in rotational or night shifts as part of a global IT support model and collaborate closely with Pune and international IT teams for escalation and knowledge sharing.

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Required Skills & Why Each Skill Matters

1. Level 1 IT Support Experience (Up to 2 Years)

This ensures you understand basic IT operations, ticketing systems, and real-time troubleshooting in production or data-center environments.

2. Infrastructure Basics (Servers, OS, Networking)

Understanding infrastructure fundamentals helps in diagnosing performance issues and maintaining system availability.

3. IT Helpdesk & Incident Handling

Strong incident handling skills reduce downtime and improve user satisfaction across global teams.

4. System Installation & Configuration Skills

These skills are essential for setting up environments, applying updates, and maintaining system health.

5. Basic Security Awareness / Certifications

Security knowledge helps protect systems, data, and users from common vulnerabilities and threats.

6. Change Management Understanding

Change management ensures system stability and minimizes risks during updates or configuration changes.

7. Documentation Skills

Clear documentation helps teams operate efficiently and ensures continuity during handovers and escalations.

8. Communication & Problem-Solving Skills

Effective communication is critical when supporting global users and coordinating with multiple teams.

9. Team Collaboration & Adaptability

Working in a global, shift-based environment requires flexibility, teamwork, and a proactive mindset.

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Educational Qualifications

• BE / BTech / Master’s Degree in:

  • Computer Engineering

  • Computer Science

  • Related IT or technical fields

Procurement domain knowledge is an added advantage but not mandatory.

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Work Location & Shift Details

• Location: Pune, Maharashtra, India

• Work Mode: Hybrid

• Shifts: Rotational and/or night shifts (global support coverage)

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Life at Ivalua – Culture & Benefits

Working at Ivalua means being part of a people-driven organization that values innovation, inclusivity, and professional growth.

What You Can Expect

• Stable, privately held company with long-term growth vision

• Global exposure and international collaboration

• Structured training and career development programs

• Snacks and weekly office lunches

• Social events, team outings, and wellness activities

• Inclusive and diverse work culture

Recognitions

Ivalua has been recognized by Comparably for:

• Best Leadership Teams 2024

• Best Career Growth 2024

• Best Engineering Teams 2024

• Best Global Culture 2024

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Hiring Process

1. Initial screening by the Talent team

2. Virtual or on-site interviews with relevant stakeholders

3. Competency-based evaluation

4. Transparent guidance throughout the process

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Why This Role Is a Strong Career Start

This position is ideal for candidates who want:

• Global IT exposure

• Hands-on experience in cloud and infrastructure support

• A stable company with long-term growth

• A clear pathway into advanced IT, cloud, or security roles

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Final Thoughts

The IT Global Services Associate role at Ivalua Pune is more than just a Level 1 support job. It’s a gateway into enterprise IT operations within a globally respected organization that values innovation, collaboration, and career development.

If you are early in your IT career and want real-world experience in infrastructure, security, and global support systems, this role is worth serious consideration.