Introduction

Tata Communications is hiring for the position of Junior Engineer – IT Operations & Infrastructure in Pune, Maharashtra. This opportunity is ideal for candidates with 1–3 years of experience who want to build a career in Microsoft 365 administration, IT operations, cloud collaboration technologies, and enterprise infrastructure support.

The role focuses on managing and supporting Microsoft 365 services, troubleshooting enterprise-level issues, handling IT support tickets, and assisting with security and compliance operations. Candidates who have knowledge of Microsoft 365, Active Directory, SharePoint Online, troubleshooting, and IT operations can find this role highly beneficial for long-term career growth.

This position offers hands-on exposure to enterprise cloud environments, collaboration platforms, and operational support systems used by global organizations.

---

About Tata Communications

Tata Communications is one of India’s leading global digital ecosystem enablers. The company is part of the well-known Tata Group and provides communication, cloud, security, mobility, IoT, media, and network solutions to businesses across the world.

Founded as Videsh Sanchar Nigam Limited (VSNL), the organization later evolved into Tata Communications and became a major player in global networking and enterprise connectivity solutions. Today, the company serves enterprises, service providers, and governments in multiple countries.

The organization is known for innovation in cloud services, cybersecurity, digital infrastructure, and enterprise collaboration technologies. Tata Communications operates one of the world’s largest submarine cable networks and helps businesses transform digitally through secure and scalable solutions.

The company strongly focuses on:

• Innovation and digital transformation
• Cloud and security services
• Enterprise collaboration
• Customer-centric operations
• Continuous learning and employee growth

Tata Communications also promotes workplace diversity, equal opportunity employment, and skill transformation initiatives.

---

Job Overview

Position Name

Junior Engineer – IT Operations & Infrastructure

Company

Tata Communications

Location

Pune

Experience Required

1–3 Years

Employment Type

Full-Time

Industry

IT Operations, Cloud Support, Infrastructure Management, Microsoft 365 Administration

---

Role Responsibilities

The selected candidate will support enterprise collaboration and cloud-based Microsoft 365 environments. The role involves administration, monitoring, troubleshooting, and support for users and services.

Microsoft 365 Administration

Candidates will assist in managing several Microsoft 365 services, including:

• Exchange Online
• SharePoint Online
• Microsoft Teams
• OneDrive for Business

The engineer will help with:

• User account creation
• User modification and deletion
• License assignment and management
• Mailbox administration
• Distribution list configuration
• Shared mailbox support

This responsibility helps maintain smooth collaboration and communication across enterprise users.

---

Monitoring and Maintenance

The role also includes monitoring system performance and service health using Microsoft 365 Admin Center tools.

Responsibilities include:

• Performing routine health checks
• Monitoring service availability
• Identifying performance issues
• Conducting basic troubleshooting
• Supporting security and compliance configurations

This ensures system reliability and minimizes downtime for users.

---

Incident and Ticket Handling

The engineer will work on L1 and L2 support tickets related to enterprise collaboration tools.

Common support issues include:

• Email-related problems
• Microsoft Teams connectivity issues
• SharePoint access problems
• User authentication issues

Candidates must troubleshoot issues within SLA timelines and escalate complex incidents to senior engineers when necessary.

This part of the role improves problem-solving skills and operational support experience.

---

Security and Compliance Support

The candidate will assist with basic cloud security and governance operations.

Tasks include:

• Multi-Factor Authentication (MFA) setup
• Conditional Access configuration basics
• Investigating basic security alerts
• Following organizational security policies

Security awareness is becoming increasingly important in modern IT operations, making this experience highly valuable.

---

Documentation and Reporting

The engineer will maintain process documentation and update knowledge base articles regularly.

Additional tasks include:

• Updating incident logs
• Maintaining troubleshooting records
• Preparing operational reports
• Supporting process improvements

Documentation skills are essential in enterprise IT environments because they improve consistency and operational efficiency.

---

Required Skills and Their Importance

Microsoft 365

Microsoft 365 knowledge is the most important requirement for this role. Microsoft 365 powers enterprise communication, collaboration, document sharing, and cloud productivity.

Understanding Microsoft 365 helps engineers manage enterprise environments efficiently.

---

Active Directory

Active Directory is used for identity and access management.

This skill is important because IT administrators use Active Directory for:

• User authentication
• Permission management
• Access control
• Organizational policies

Strong Active Directory knowledge is essential for enterprise IT support roles.

---

IT Operations

IT operations involve maintaining infrastructure, ensuring uptime, monitoring systems, and resolving operational issues.

This skill is important because businesses depend on stable IT services for daily operations.

---

Domain Name System (DNS)

Domain Name System knowledge helps engineers troubleshoot network connectivity, email routing, and domain-related issues.

DNS is a core technology behind internet communication and enterprise networking.

---

SharePoint Online

SharePoint Online is used for document management, internal collaboration, and enterprise content sharing.

Understanding SharePoint helps organizations manage workflows and collaboration efficiently.

---

L1 Support

L1 support refers to first-level technical assistance provided to end users.

This skill is important because it develops:

• Customer handling
• Technical troubleshooting
• Incident management
• Communication abilities

L1 support experience often becomes the foundation for advanced IT infrastructure careers.

---

Troubleshooting

Troubleshooting is one of the most critical skills in IT operations.

It helps engineers:

• Identify technical issues
• Analyze root causes
• Resolve service disruptions
• Improve system stability

Strong troubleshooting ability is highly valued across cloud, infrastructure, and cybersecurity roles.

---

Leadership Behaviors Expected by Tata Communications

Tata Communications follows its “DRIVE AHEAD” leadership culture model.

The company values professionals who demonstrate:

• Accountability and ownership
• Collaboration and teamwork
• Agility and adaptability
• Growth mindset
• Innovation and problem-solving
• Continuous learning

These qualities help employees succeed in dynamic enterprise IT environments.

---

Why This Job is a Good Career Opportunity

This role is highly suitable for early-career IT professionals who want exposure to:

• Enterprise cloud environments
• Microsoft 365 administration
• IT infrastructure operations
• Security and compliance basics
• Real-world troubleshooting
• Service management processes

Candidates can gain practical enterprise experience while working with globally used technologies.

The position can also lead to future career paths such as:

• Microsoft 365 Administrator
• Cloud Support Engineer
• Infrastructure Engineer
• Security Operations Analyst
• Systems Administrator
• IT Operations Specialist

---

Final Thoughts

The Junior Engineer – IT Operations & Infrastructure role at Tata Communications offers an excellent opportunity for candidates interested in enterprise IT support and cloud collaboration technologies.

With exposure to Microsoft 365 administration, troubleshooting, IT operations, and security basics, this role provides strong technical growth opportunities for professionals starting their careers in enterprise infrastructure management.

Candidates who are eager to learn, solve problems, and work in modern cloud-driven IT environments can build a strong long-term career through this opportunity.

Apply Here: Visit Link

Let’s Connect

Stay in touch with us for the latest updates, career opportunities, and tech insights.
Connect on your favourite platform below.

 Connect on:
Instagram: Join Instragram for new update
Whatsapp Channel: Join WhatsApp Channel for Job Opening update
Fresher Group: Join Freshers Job Community
Experience Group: Experienced Job Community
Facebook Page: Join Facebook page for openings

 Message for Connect On:
We’d love to hear from you! Follow us, send a message, or join the conversation — let’s grow and learn together.