Technical Solutions Engineer, Databases Job in Pune at ti Steps | Database Support and Troubleshooting Career Opportunity

Introduction

Are you looking for a challenging career in database technologies, technical support, cloud platforms, and troubleshooting? ti Steps is hiring for the position of Technical Solutions Engineer, Databases in Pune. This opportunity is ideal for professionals who have experience working with databases, software debugging, Linux systems, cloud technologies, and customer-facing technical support roles.

The role offers an excellent opportunity to work with complex database environments, support enterprise customers, troubleshoot critical production issues, and collaborate with engineering teams to improve platform performance and reliability. Candidates interested in database administration, cloud computing, distributed systems, and technical problem-solving can find significant career growth in this position.

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Job Overview

Position: Technical Solutions Engineer, Databases

Company: ti Steps

Location: Pune, Maharashtra

Experience Required: 0–5 Years

Salary: ₹4–7 LPA

Employment Type: Full-Time, Permanent

Department: Engineering – Software & QA

Role Category: Software Development

Industry: IT Services & Consulting

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About the Role

As a Technical Solutions Engineer, Databases, you will become part of a customer-facing engineering team responsible for supporting database and data-processing platforms in cloud environments.

The role focuses on helping customers successfully deploy, operate, and scale their database infrastructure while ensuring high platform reliability and performance. You will investigate technical issues, perform root-cause analysis, build diagnostic tools, and work closely with product and engineering teams to resolve complex challenges.

This position operates under a 24×7 support model, requiring participation in rotational shifts and occasional weekend support.

Professionals who enjoy solving technical problems, analyzing system behavior, and working directly with customers will find this role highly rewarding.

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Key Responsibilities

The selected candidate will be responsible for:

Customer Issue Management

• Own and manage customer-reported technical issues.
• Investigate complex database and application problems.
• Ensure timely resolution and customer satisfaction.
• Track issues until complete resolution.

Troubleshooting and Root Cause Analysis

• Reproduce customer-reported problems.
• Analyze logs, system behavior, and performance metrics.
• Identify root causes of failures and performance issues.
• Recommend permanent fixes and preventive measures.

Technical Consultation

• Support internal teams including Engineering, Sales, and Customer Success.
• Provide technical guidance during deployments.
• Assist in solving operational and architecture-related challenges.

Product Improvement

• Gather customer feedback.
• Identify recurring issues.
• Collaborate with development teams to improve product quality.
• Advocate customer requirements within the organization.

Tool Development and Documentation

• Create troubleshooting tools and automation scripts.
• Improve operational procedures.
• Develop technical documentation and knowledge-base articles.
• Enhance support efficiency through process improvements.

Global Support Operations

• Participate in global support rotations.
• Deliver high-quality customer assistance.
• Handle production incidents and escalations.
• Ensure platform reliability across multiple environments.

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Educational Qualifications

Candidates should possess:

• Bachelor’s Degree in Science, Technology, Engineering, or Mathematics (STEM)
• B.E./B.Tech in:
  • Computer Science Engineering (CSE)
  • Information Technology (IT)
  • Artificial Intelligence and Data Science
  • Related technical disciplines

Equivalent practical industry experience may also be considered.

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Required Skills and Their Importance

The job description highlights several technical and professional skills. Understanding why these skills matter can help candidates prepare effectively.

1. MySQL

MySQL is one of the most widely used relational database management systems.

Why It Is Important

• Stores and manages business-critical data.
• Supports enterprise applications.
• Enables querying, indexing, and performance optimization.
• Helps troubleshoot database-related issues.

Professionals with strong MySQL skills can diagnose slow queries, optimize database performance, and resolve production incidents efficiently.

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2. Technical Support

Technical support is the foundation of this role.

Why It Is Important

• Helps customers resolve platform issues.
• Builds customer trust and satisfaction.
• Reduces downtime and business impact.
• Ensures smooth platform operations.

Strong support skills allow engineers to communicate effectively while solving technical challenges.

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3. Troubleshooting

Troubleshooting involves identifying and resolving technical problems.

Why It Is Important

• Minimizes system outages.
• Improves customer experience.
• Helps maintain service reliability.
• Reduces operational risks.

The ability to systematically investigate problems is critical for success in this position.

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4. Linux

Linux powers a large portion of cloud infrastructure and database environments.

Why It Is Important

• Supports server administration.
• Enables process monitoring and log analysis.
• Facilitates automation through shell scripting.
• Helps manage production systems efficiently.

Linux knowledge is essential for diagnosing infrastructure-related issues.

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5. JavaScript

JavaScript is commonly used in modern web applications.

Why It Is Important

• Helps understand application behavior.
• Supports debugging customer issues.
• Enables investigation of frontend and backend interactions.
• Assists in reproducing reported problems.

Knowledge of JavaScript improves overall troubleshooting capabilities.

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6. Python

Python is widely used for automation, scripting, and diagnostics.

Why It Is Important

• Automates repetitive tasks.
• Creates troubleshooting tools.
• Supports log analysis.
• Simplifies operational workflows.

Python skills help engineers improve support efficiency and productivity.

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Additional Technical Knowledge Preferred

The company also values experience in:

• SQL Databases
• NoSQL Databases
• Distributed Databases
• Data Processing Frameworks
• Cloud Platforms
• Open Source Technologies
• Distributed Computing
• Network Administration
• System Administration
• Database Performance Tuning

These technologies are increasingly important in modern cloud-native environments.

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Networking Knowledge Required

Candidates with networking fundamentals will have an advantage.

Important concepts include:

• TCP/IP
• Routing
• VPNs
• VLANs
• Network Peering
• Load Balancing

Networking knowledge helps engineers identify connectivity issues and infrastructure bottlenecks.

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Web Technology Knowledge

Basic understanding of web technologies is also preferred.

Important areas include:

• HTTP
• HTML
• DNS
• TCP

These technologies form the backbone of web applications and cloud services.

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Career Growth Opportunities

A Technical Solutions Engineer role can lead to several advanced career paths:

• Senior Technical Solutions Engineer
• Database Administrator (DBA)
• Cloud Support Engineer
• Site Reliability Engineer (SRE)
• Platform Engineer
• DevOps Engineer
• Product Operations Engineer
• Solution Architect
• Cloud Architect
• Engineering Manager

Professionals who develop expertise in cloud databases and distributed systems often become highly sought-after technology specialists.

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Why Consider This Opportunity?

This role offers exposure to:

• Enterprise database environments
• Cloud infrastructure
• Large-scale distributed systems
• Production troubleshooting
• Customer-facing engineering
• Cross-functional collaboration
• Global support operations

It provides a strong foundation for building expertise in cloud technologies, databases, and technical problem-solving.

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About ti Steps

ti Steps is a recruitment and talent acquisition organization that connects skilled professionals with opportunities across technology, engineering, operations, and business functions. The company works with organizations seeking qualified talent for specialized technical positions.

Through its hiring partnerships, ti Steps helps candidates access opportunities in emerging technology areas such as cloud computing, software engineering, database administration, infrastructure operations, and enterprise support services.

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Conclusion

The Technical Solutions Engineer, Databases position in Pune is an excellent opportunity for professionals interested in database technologies, cloud platforms, Linux administration, software debugging, and customer-facing engineering roles.

Candidates with strong troubleshooting skills, database knowledge, programming experience, and a passion for solving complex technical problems can build a rewarding career through this position. The exposure to enterprise-scale systems, cloud technologies, and global support operations makes this role valuable for long-term professional growth.

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