Job Title: Technical Support Engineer (Linux/Unix Administration, Networking) – Bengaluru – Motorola Solutions
Company: Motorola Solutions
Location: Bengaluru (Hybrid)
Job Type: Full-time
Experience: Experienced
Short Description
Motorola Solutions is hiring a Technical Support Engineer in Bengaluru for its Push-To-Talk (PTT) communication solutions team. The role involves Linux/Unix administration, networking, cloud troubleshooting, application debugging, and providing 24×7 support in a mission-critical environment. Candidates with strong networking fundamentals, Linux administration skills, and cloud basics are encouraged to apply.
Technical Support Engineer at Motorola Solutions – Bengaluru
Motorola Solutions is seeking talented Technical Support Engineers to join its Bengaluru office and support mission-critical Push-To-Talk communication platforms. This role is ideal for professionals who enjoy solving complex technical problems, working with Linux systems, networking technologies, and cloud-based applications.
The selected candidate will become part of a team responsible for maintaining the health, reliability, and performance of Motorola’s communication platforms used by customers worldwide.
The role requires technical expertise, analytical thinking, and the ability to work in a fast-paced environment where system availability and customer satisfaction are extremely important.
Job Responsibilities
As a Technical Support Engineer, your responsibilities will include:
- Provide technical support in a 24×7 mission-critical environment.
- Participate in shift rotations, including weekends and holidays.
- Troubleshoot Linux, networking, database, and cloud-related issues.
- Investigate production incidents and resolve service disruptions.
- Join live customer troubleshooting calls.
- Analyze application logs and network packet captures.
- Deploy Push-To-Talk applications across server environments.
- Configure networks for communication between servers.
- Monitor application health and network performance.
- Escalate unresolved issues to higher-level engineering teams.
- Develop tools to automate monitoring and troubleshooting.
- Create utilities for parsing logs and analyzing system health.
- Monitor Key Performance Indicators (KPIs) for the communication platform.
Required Skills
1. Networking Protocols
Candidates should possess a strong understanding of:
- TCP/IP
- DNS
- HTTP/HTTPS
- Routing and Switching
- Firewalls
- VPN
- Network troubleshooting
Why it matters:
Push-To-Talk communication systems rely heavily on network connectivity. Understanding network protocols helps engineers quickly diagnose communication failures and latency issues.
2. Linux/Unix Administration
Knowledge of Linux system administration is essential.
Key areas include:
- User and permission management
- File systems
- System services
- Process management
- Log analysis
- Package installation
- Performance monitoring
Why it matters:
Most enterprise applications and cloud systems run on Linux servers. Engineers need to maintain and troubleshoot these systems efficiently.
3. Web Application Debugging
Candidates should understand:
- Web servers
- Application logs
- API behavior
- Browser requests
- HTTP response codes
Why it matters:
Debugging web-based applications helps identify failures quickly and reduce downtime.
4. Docker and Virtualization Basics
Understanding of:
- Docker containers
- Container images
- Virtual machines
- Container networking
Why it matters:
Modern applications are frequently deployed using containers. Knowledge of Docker enables engineers to troubleshoot deployments and environments efficiently.
5. Cloud Fundamentals
Basic understanding of:
- AWS CloudWatch
- Azure services
- Cloud monitoring
- Infrastructure concepts
Why it matters:
Many Motorola solutions are deployed in cloud environments. Monitoring cloud services helps maintain system stability.
6. Communication Skills
Candidates should be able to:
- Explain technical issues clearly.
- Participate in customer calls.
- Write incident reports.
- Collaborate with cross-functional teams.
Why it matters:
Technical knowledge alone is not enough. Engineers must communicate effectively with customers and colleagues.
Preferred Skills
Motorola Solutions also prefers candidates with exposure to:
- Azure DevOps
- Databases
- Linux Shell Scripting
- Kubernetes
- Docker Administration
- Cloud Infrastructure
- Monitoring Tools
- SaaS Applications
These skills can help candidates stand out during the hiring process.
Work Environment
The role operates in a 24×7 support model.
This means:
- Rotational shifts.
- Weekend support.
- Handling critical production incidents.
- Fast response to customer issues.
- Working in a hybrid environment.
Candidates should be comfortable working under pressure and managing multiple priorities.
Why Join Motorola Solutions?
Motorola Solutions is one of the world’s leading technology companies focused on public safety and enterprise security.
The company develops technologies that help:
- Police departments
- Emergency services
- Schools
- Hospitals
- Transportation systems
- Government organizations
- Large enterprises
Its products and services include:
- Mission-critical communication systems
- Video security solutions
- Body cameras
- Command center software
- Cloud communication platforms
- Push-To-Talk applications
Employees get opportunities to work on technologies that directly impact public safety and emergency response systems.
About Motorola Solutions
Motorola Solutions is a global technology company headquartered in Chicago.
The company was established after the split of the original Motorola business and has become a leader in:
- Public Safety Communications
- Video Security
- Command Center Software
- Broadband Communication Systems
- Emergency Response Technologies
- Cloud-Based Communication Platforms
Motorola Solutions serves customers across more than 100 countries and invests heavily in innovation, cloud technologies, artificial intelligence, and mission-critical communication systems.
The company’s vision is to create a safer world by building technologies that protect people, property, and communities.
Who Should Apply?
This role is suitable for candidates who:
- Have knowledge of Linux or Unix administration.
- Understand networking fundamentals.
- Enjoy troubleshooting technical issues.
- Are interested in cloud technologies.
- Want to work in enterprise support.
- Can work in rotational shifts.
- Have strong communication skills.
- Like solving real-world customer problems.
Career Growth Opportunities
A Technical Support Engineer at Motorola Solutions can grow into roles such as:
- Senior Technical Support Engineer
- Linux System Administrator
- Cloud Support Engineer
- DevOps Engineer
- Site Reliability Engineer (SRE)
- Network Engineer
- Platform Engineer
- Technical Lead
- Solutions Architect
The exposure to Linux, networking, cloud, and automation makes this role a strong foundation for long-term career growth in infrastructure and cloud technologies.