Technology Support Engineer Jobs in Pune at Accenture | SD-WAN Operations

Accenture Hiring Technology Support Engineers in Pune

Accenture is hiring experienced technology professionals for the position of Technology Support Engineer, under the role of Infra Managed Service Senior Analyst, in Pune, India. This opportunity is suitable for professionals with strong networking knowledge, SD-WAN operations experience, troubleshooting skills, and an interest in working in a large-scale managed services environment.

The job requires professionals who can independently resolve technical incidents, troubleshoot network and application-related issues, support clients, collaborate with internal teams and vendors, and help maintain the operational stability of business systems.

The primary required skill for this position is SD-WAN Operations. Candidates should also have a solid understanding of networking fundamentals such as routing and switching, along with experience or knowledge in SD-WAN technologies from major vendors.

This role can be a strong opportunity for networking professionals who want to build or expand their careers in enterprise infrastructure, managed network services, cloud networking, automation, and software-defined networking.

Job Overview

Job Role: Technology Support Engineer

Career Level: Infra Managed Service Senior Analyst

Company: Accenture

Job Location: Pune, India

Employment Type: Full Time

Experience Required: 2–5 years

Minimum Experience Mentioned: 3 years

Primary Skill: SD-WAN Operations

Education Requirement: 15 years of full-time education

Shift Requirement: 24×7 rotational shifts, including weekends

The role focuses on providing ongoing technical support and acting as an important interface between clients and the systems or applications being supported.

Candidates are expected to understand client issues accurately, analyze the technical problem, and design or implement appropriate solutions using their product and technical knowledge.

About Accenture

Accenture is a global professional services and technology organization that works across consulting, technology, operations, cloud, cybersecurity, data, artificial intelligence, engineering, and managed services.

The company was established through the evolution of the consulting business of Arthur Andersen and later adopted the Accenture name in 2001. Over the years, Accenture has expanded into a large global organization supporting businesses across multiple industries, including banking, insurance, healthcare, communications, retail, technology, manufacturing, and public services.

According to the job description, Accenture has more than 775,000 employees worldwide and focuses on combining technology with human ingenuity to help organizations continuously reinvent their businesses.

For technology professionals, Accenture offers opportunities to work with enterprise systems, global clients, modern infrastructure technologies, cloud platforms, automation, cybersecurity, networking, and digital transformation initiatives.

The company also emphasizes continuous learning, certifications, skill development, diverse work experiences, inclusion, and professional growth.

Technology Support Engineer Job Description

As a Technology Support Engineer, the selected candidate will be responsible for resolving incidents and technical problems across multiple business system components.

The role involves identifying issues, troubleshooting technical problems, maintaining system stability, documenting resolutions, and supporting service management activities.

A major responsibility will be working with clients and internal technical teams to ensure that problems are analyzed and resolved efficiently.

Candidates may also need to create and implement Requests for Change (RFCs) and update knowledge base articles so that recurring technical issues can be resolved more effectively in the future.

The role requires a combination of technical knowledge and communication skills because the professional will interact with clients, team members, service management teams, vendors, and other cross-functional stakeholders.

Over time, the candidate is expected to work independently and develop subject matter expertise in the relevant technology area.

Key Roles and Responsibilities

The selected Technology Support Engineer will be expected to:

• Provide timely and effective technical support to clients.
• Troubleshoot and resolve system, application, and network-related issues.
• Work independently and gradually become a Subject Matter Expert.
• Participate actively in team discussions and technical problem-solving.
• Contribute solutions to work-related and operational problems.
• Document client issues and technical resolutions for future reference.
• Create or support Requests for Change where required.
• Maintain and improve knowledge base documentation.
• Collaborate with cross-functional technical teams.
• Work with vendors and service management teams during issue analysis.
• Help improve system and network performance.
• Stay updated with industry trends and networking best practices.
• Support SD-WAN operations and implementation activities.
• Work in rotational shifts, including weekends, as required.

Required Skills and Why They Are Important

1. SD-WAN Operations

SD-WAN Operations is the most important skill for this position.

Software-Defined Wide Area Networking allows organizations to centrally manage and optimize connectivity between branch offices, data centers, cloud environments, and other network locations.

A professional working in SD-WAN operations should understand how to monitor, configure, troubleshoot, and maintain SD-WAN environments.

This skill is important because modern organizations are increasingly moving from traditional WAN infrastructure toward software-defined networking solutions that provide greater flexibility, centralized management, application-aware routing, and improved network visibility.

2. Routing and Switching

Candidates should have a strong understanding of basic networking concepts, particularly Routing and Switching. Knowledge equivalent to CCNA or JNCIA-level networking is expected.

Routing is responsible for determining how network traffic travels between different networks, while switching enables communication between devices within a network.

These fundamentals are essential because SD-WAN technologies are built on core networking concepts. A professional cannot effectively troubleshoot enterprise connectivity issues without understanding IP addressing, routing tables, VLANs, interfaces, gateways, and packet flow.

3. Cisco Viptela

Cisco Viptela is an enterprise SD-WAN technology used to manage and automate wide-area networks.

Knowledge of Cisco Viptela can help professionals configure SD-WAN devices, understand centralized management, troubleshoot connectivity, and support enterprise networking environments.

Candidates should ideally have experience with at least some of the listed SD-WAN technologies.

4. Cisco Meraki

Cisco Meraki provides cloud-managed networking solutions, including networking, security, switching, wireless, and SD-WAN capabilities.

This skill is valuable because cloud-managed infrastructure simplifies centralized network administration and monitoring.

Professionals with Meraki knowledge can work with dashboards, network devices, connectivity policies, and enterprise network troubleshooting.

5. Juniper MIST

Juniper MIST is associated with cloud-based and AI-driven network management.

Knowledge of this technology can be useful for professionals working with modern enterprise networking environments where automation, analytics, wireless networking, and intelligent network operations are becoming increasingly important.

6. Prisma SD-WAN

Prisma SD-WAN is part of the modern networking and security ecosystem.

Understanding Prisma SD-WAN can be useful when working with organizations that require secure, high-performance connectivity between distributed locations and cloud environments.

7. Fortinet SD-WAN

Fortinet SD-WAN combines networking and security capabilities.

Knowledge of this technology is useful because many enterprise environments require professionals who understand both network connectivity and security controls.

8. CATO SD-WAN

CATO provides cloud-based networking and security services.

Experience with this platform can be valuable for professionals working in Secure Access Service Edge and cloud networking environments.

9. Versa SD-WAN

Versa provides SD-WAN and network security capabilities for enterprise environments.

Knowledge of Versa can help networking professionals support organizations that use software-defined networking for branch connectivity and centralized network management.

10. HPE Silver Peak

HPE Silver Peak is another important SD-WAN platform used in enterprise networking.

Experience with multiple SD-WAN vendors can increase a candidate’s ability to work across different client environments.

The job description specifically indicates that candidates should ideally possess at least two skills from the listed SD-WAN technology platforms.

11. Python

Python is listed as a good-to-have skill.

Python is widely used for network automation, API integration, monitoring, configuration management, and repetitive operational tasks.

For networking professionals, Python can reduce manual work and help automate configuration changes, collect device information, analyze logs, and interact with network APIs.

12. Ansible

Ansible is an automation tool commonly used for infrastructure and configuration management.

In networking environments, Ansible can automate repetitive configuration tasks across multiple devices.

This is important because enterprise networks can contain hundreds or thousands of devices, making manual configuration inefficient and error-prone.

13. Terraform

Terraform is used for Infrastructure as Code.

It allows teams to define and manage infrastructure through configuration files.

Knowledge of Terraform is increasingly valuable for professionals working with cloud networking and automated infrastructure environments.

14. Git

Git is a version control system used to track changes in code and configuration files.

For infrastructure and automation professionals, Git helps maintain configuration history, support collaboration, and manage infrastructure code safely.

15. REST APIs

REST APIs allow different systems and applications to communicate programmatically.

Knowledge of REST APIs can help networking professionals integrate monitoring tools, SD-WAN platforms, cloud services, and automation systems.

16. CI/CD

Continuous Integration and Continuous Delivery practices help automate the process of testing and deploying changes.

Although traditionally associated with software development, CI/CD is increasingly relevant to network automation and Infrastructure as Code.

Additional Technical Knowledge

Candidates may also benefit from knowledge in the following areas:

• Cloud Networking
• Network Automation
• Wireless Technologies
• Firewalls
• Network Monitoring Tools
• Network Protocols
• Network Configuration
• Network Connectivity Troubleshooting
• ITIL Framework

The job description indicates that having at least one of these additional areas can be beneficial.

Importance of ITIL Knowledge

ITIL is a framework used for IT service management.

Knowledge of ITIL can help a Technology Support Engineer understand structured processes for incident management, problem management, change management, and service delivery.

Since this role involves resolving incidents, working with service management teams, and creating Requests for Change, ITIL knowledge can be particularly useful.

Network Monitoring and Troubleshooting Skills

A Technology Support Engineer should be able to identify and troubleshoot network connectivity issues.

This may involve checking device status, analyzing network traffic, reviewing logs, identifying routing problems, investigating packet loss, monitoring latency, and coordinating with other technical teams or vendors.

Hands-on experience with network monitoring tools is valuable because proactive monitoring can help teams detect potential issues before they significantly impact users or business operations.

Who Should Apply?

This opportunity may be suitable for professionals who have:

• Around 3 or more years of relevant technical experience.
• Experience in SD-WAN operations or implementation.
• Strong networking fundamentals.
• Knowledge of routing and switching.
• CCNA or JNCIA-level networking understanding.
• Experience with at least two SD-WAN platforms mentioned in the job description.
• Network troubleshooting experience.
• Knowledge of ITIL or service management processes.
• Good communication skills.
• The ability to work independently.
• Flexibility to work in rotational 24×7 shifts.

Experience in designing and deploying SD-WAN networks is listed as optional but can provide an additional advantage.

Career Opportunities After This Role

Working as a Technology Support Engineer with SD-WAN expertise can open opportunities in several networking and infrastructure domains.

Potential career paths may include:

• Network Engineer
• SD-WAN Engineer
• Network Operations Engineer
• Network Support Engineer
• Cloud Network Engineer
• Network Automation Engineer
• Infrastructure Engineer
• Network Security Engineer
• Technical Consultant
• Managed Services Specialist
• Network Architect

Professionals can further strengthen their careers through certifications and hands-on experience with Cisco, Juniper, Fortinet, cloud networking, automation tools, and Infrastructure as Code platforms.

Final Thoughts

The Technology Support Engineer job in Pune at Accenture is a strong opportunity for experienced networking professionals with expertise in SD-WAN operations and enterprise network support.

The position requires more than basic troubleshooting. Candidates should be comfortable working independently, analyzing complex technical problems, supporting clients, collaborating with technical teams, documenting solutions, and maintaining stable network operations.

The strongest candidates will combine solid networking fundamentals with practical SD-WAN knowledge and exposure to modern automation technologies such as Python, Ansible, Terraform, Git, REST APIs, and CI/CD.

If you have experience in routing and switching, SD-WAN platforms, network troubleshooting, IT service management, and enterprise infrastructure operations, this role may be a relevant next step in your technology career.

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